FAQ's

What is EcoLove Clothing?

EcoLove Clothing is a modern apparel brand offering comfortable, everyday essentials designed for effortless wear.

Where is EcoLove Clothing based?

EcoLove Clothing operates in India and is managed by Pratibha Syntex Limited.

Do I need an account to place an order?

No, you can place an order as a guest. Creating an account helps with order tracking and faster checkout.

How can I place an order on the website?

Browse products, select your size, add items to cart, and proceed to checkout.

What payment methods do you accept?

We accept UPI, credit cards, debit cards, net banking, wallets, and Cash on Delivery.

Is it safe to make payments on EcoLove Clothing?

Yes, all payments are processed through secure and encrypted payment gateways.

Where do you ship your products?

We deliver across India and offer international shipping to select locations.

How long does delivery take?

Orders are usually dispatched within 1–4 business days. Delivery timelines may vary by location.

How can I track my order?

Once shipped, you will receive a tracking link via email or SMS.

Can I cancel my order after placing it?

Yes, orders can be cancelled before shipment by contacting customer support.

What if my order has already been shipped?

If shipped, please do not accept delivery. A refund will be initiated once the product is returned and verified.

What is your return policy?

We offer a 30-day return policy from the date of delivery, subject to product eligibility.

Which items are not eligible for return?

Sale items, gift cards, innerwear, accessories, and personal care products cannot be returned.

Do you offer exchanges?

Yes, exchanges can be requested within 7 days of delivery, subject to stock availability.

How do I choose the correct size?

Refer to the size chart provided on each product page for accurate measurements.

Will the product color match the website images?

We aim for accurate representation, but slight variations may occur due to screen settings.

What happens to discount codes if I cancel an order?

Discount codes are one-time use and cannot be reissued. Loyalty points, if used, will be credited back.

How can I contact customer support?

Email us at support@ecoloveclothing.com
or ecolove@pratibhasyntex.com
, or call +91 8889999037 (1 PM – 9 PM).

Where can I find your policies and legal information?

All policies including Privacy Policy, Shipping Policy, Refund Policy, and Terms of Service are available in the website footer.